1. When will my order ship?

Our current order fulfillment estimate for custom items is 4–5 weeks after shops close.

2. What is the exchange and return policy?

For all decorated goods, returns, replacements, and credits are processed for damaged or defective merchandise only.

3. Is there a size chart?

Yes, at the top right of your shop's homepage there is a Size Chart link that will provide sizing information for specific brands.

4. I missed the order deadline. Can I still place my order?

Unfortunately, we are unable to accept additional orders for your shop after the close date. However, we might be able to offer some of the items through an individual purchase; additional fees may apply. Please email us or call us at 800-749-3813.

5. How will I know that my order has been placed?

An email confirmation of your purchase will be sent to you shortly after the order has been submitted. This will assure you that the order has been placed and provide a copy of the order for your records.